FAQ
.How can I benefit from free delivery from 80€ in France and Belgium?
It is done automatically if you choose Mondial Relay.
.How long will it take to receive my order?
Generally, it will take a maximum of 1 to 2 weeks.
This includes manufacturing and delivery time.
This may increase depending on order volume, but you will be notified.
.Can I modify my order?
If you wish to change the size of your accessory, or add or remove an item, simply contact me by email at contact@lemusofrancais.com
.I would like a custom collar, harness or leash, is this possible?
Yes, almost everything is possible at Le Muso Français.
I make your accessories to order, so I can make them to measure so that the accessory is perfect for your little one and for you.
You just need to contact me by email at contact@lemusofrancais.com
.How do I wash my accessories?
All fabric accessories (collar/harness/leash/bandana... in fabric and cotton rope) can be washed by hand or in the machine at max 30°.
Never leave them to soak in water to prevent the brass buckles from turning black.
Place the accessories in a net to avoid damaging your drum and the buckles.
.How do I know the right size for my dog or cat?
Nothing could be simpler, take a tape measure and measure around the neck (for a collar/harness) you should be able to fit two fingers between the neck and the tape measure.
Then measure the chest/bust circumference (for a harness), this part is just behind the front legs.
Are you in doubt or is your little one between two sizes?
Contact us by email at contact@lemusofrancais.com so that we can find a solution together!
.I made a mistake on the size of my accessory, how do I exchange it?
Once received, you have 14 days to return the product to me.
The return is at your expense.
For a return, contact us by email contact@lemusofrancais.com